This Refund & Cancellation Policy explains how payments, cancellations and refunds are handled for services and ready-made packages purchased from AiDroid LLP ("AiDroid", "we", "us", "our"). By making a payment to AiDroid LLP, you agree to this Policy along with our Terms & Conditions.
1. Custom Development Projects
- Custom projects (websites, Android/iOS apps, admin panels, etc.) are billed in advance and/or milestones as agreed in the quotation or Statement of Work (SOW) before work begins.
- Once an advance payment is made and work has commenced, that advance is non-refundable, as it covers project planning, design and development effort already committed.
- For milestone-based projects, fees for any milestone that has already been delivered or approved are non-refundable. Only the unbilled, undelivered portion of the project may be cancelled without charge.
- If AiDroid LLP is unable to commence a project after receiving payment, a full refund will be issued within 7–10 business days.
2. Ready-Made Packages
- Ready-made packages (e.g., the News Platform package, the Food Delivery App System, and the E-Commerce App Suite) are billed as a one-time, fixed price for the scope listed at the time of purchase.
- You may cancel and request a full refund within 48 hours of payment, provided source code/access has not yet been delivered and branding/deployment work has not yet started.
- Once source code or admin access has been delivered, or deployment/branding work has begun, the purchase becomes non-refundable.
3. Non-Refundable Items
The following are not eligible for a refund under any circumstances:
- Third-party costs already incurred on your behalf — domain registration, hosting, SSL certificates, Google Play Console / Apple Developer account fees, SMS/payment gateway charges, and similar pass-through costs.
- Work, milestones or deliverables that have already been completed, delivered or approved.
- Change requests or custom work carried out beyond the originally agreed scope.
4. How to Request a Cancellation or Refund
To request a cancellation or refund, email us at support@aidroid.co.in with your order/payment details and the reason for the request. We will acknowledge your request within 2 business days.
5. Refund Processing Time
Approved refunds are processed to the original payment method within 7–10 business days of approval. Depending on your bank or payment provider, it may take a few additional business days for the refund to reflect in your account.
6. Payment Failures & Duplicate Charges
If a payment fails but an amount is debited from your account, or you are charged more than once for the same order due to a technical error, please contact us with the transaction reference. Verified duplicate or failed-but-debited charges are refunded in full.
7. Disputes
Refund requests outside the scenarios above are evaluated on a case-by-case basis at the sole discretion of AiDroid LLP. If you have concerns about the quality of delivered work, please raise them in writing so we can address them before a refund is considered.
8. Changes to This Policy
We may update this Policy from time to time. The latest version will always be available on this page with a revised "Last updated" date.
9. Contact Us
For any questions about cancellations or refunds, please contact us at:
Email: support@aidroid.co.in
Phone: +91 63872 27612